Why Dominion East Ohio Sucks

The gas com­pa­ny only comes around every six months or so to check my meter read­ing. The rest of the time they over­es­ti­mate my usage and charge me about $200 a month in gas for liv­ing in a one bed­room apart­ment. We’re encour­aged to do the gas man’s work for him by read­ing and sub­mit­ting our own read­ings, but this is near­ly impos­si­ble. Oh sure, they say you can enter it online or over the phone but when you actu­al­ly try this you’re either told that your entry is invalid or an error appears. Try­ing to fig­ure out why this is hap­pen­ing is near­ly impos­si­ble.

Read­ing a gas meter is not dif­fi­cult. My meter read­ing is def­i­nite­ly less than the esti­mate. I’ve been keep­ing my ther­mo­stat set at 60° this win­ter, and 55° while I’m not at home. The only thing I can fig­ure out is that they won’t accept read­ings that are low­er than the esti­mate unless it comes from the actu­al gas man. Who doesn’t exist.

Run­ning the Domin­ion gas gaunt­let of auto­mat­ed phone menus is the worst expe­ri­ence of its kind that I’ve ever had. There is no quick way to jump to a cus­tomer ser­vice rep­re­sen­ta­tive. You can’t sim­ply hit zero to be direct­ed there, and they don’t tell you how to get there in the auto­mat­ed menu. I lucked into it by pound­ing the 9 key about 20 times. Their hours are 7am to 7pm M-F, but only on Mars. Many places, after being on hold for 5 or 10 min­utes, offer to take your num­ber and call you back when your place in the queue is reached. I hung up and called again, fig­ur­ing that if I pre­tend­ed I was going to can­cel my ser­vice that I’d get to a rep­re­sen­ta­tive faster. Turns out Domin­ion does have that leave your num­ber thing, but I was only prompt­ed for it after I’d plugged all the “Can­cel this Account” but­tons. Now I have to wait between 1:03 and 1:17 to get a call­back. Pound­ing the 9 key about 20 times prob­a­bly just sent me per­ma­nent­ly to the bot­tom of the queue. Touch-tone Hell. Those goug­ing incom­pe­tents at Domin­ion…

I’ve been on hold for over thir­ty min­utes at this point, lis­ten­ing to some broad spell out URLs and writhing in agony at a repeat­ed smooth jazz ren­di­tion of While My Gui­tar Gen­tly Weeps.

This ver­sion is much cool­er, main­ly because of Prince.

4 Replies

  • True.
    Yes­ter­day my wife noticed a Domin­ion truck parked on the street so she went out to try to find out WTF (why the fuck) our meter hasn’t been read. The guy in the the truck point­ed to a meter read­er guy who was down the street and said it’s too late because he was already past our house. My wife didn’t hear the knock on the door appar­ent­ly but the fuck­ing mon­ey grub­bing ass­hole Domin­ion work­er wouldn’t turn around and walk a 100 feet back to read our meter. It’s unbe­liev­able. And a few weeks back it was report­ed in the PD that Domin­ion wants to charge a fee to cus­tomers who man­age to low­er their bill through con­ser­va­tion. These fuck­ers need to called out big time.

  • Domin­ion is not pro­fes­sion­al and they do not care about the con­sumer. Try call­ing them to work out a mis­take they make on your bill and watch the poor qual­i­ty of their cus­tomer ser­vice shine through. They tried to dis­con­nect my ser­vice because they had a glitch in there pipp plan sys­tem but Ohio Depart­ment of Devel­op­ment had all my paper work and had no prob­lem main­tain­ing the cor­rect infor­ma­tion on the same account. I wait­ed on the phone for one hour for them to tell me they could not help me and then to hang up on me. I called back to wait an hour again on the phone for a super­vi­sor. I am still wait­ing for them to han­dle there mis­take. I wish there was some oth­er gas com­pa­nies to give them some com­pe­ti­tion. I won­der how many oth­er con­sumers have had prob­lems? I wish oth­ers would post there reviews here to let Domin­ion know we are tired of it and want good cus­tomer ser­vice.!!

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