Why Dominion East Ohio Sucks

The gas com­pa­ny on­ly comes around every six months or so to check my me­ter read­ing. The rest of the time they over­es­ti­mate my us­age and charge me about $200 a month in gas for liv­ing in a one bed­room apart­ment. We’re en­cour­aged to do the gas man’s work for him by read­ing and sub­mit­ting our own read­ings, but this is near­ly im­pos­si­ble. Oh sure, they say you can en­ter it on­line or over the phone but when you ac­tu­al­ly try this you’re ei­ther told that your en­try is in­valid or an er­ror ap­pears. Trying to fig­ure out why this is hap­pen­ing is near­ly im­pos­si­ble.

Reading a gas me­ter is not dif­fi­cult. My me­ter read­ing is def­i­nite­ly less than the es­ti­mate. I’ve been keep­ing my ther­mo­stat set at 60° this win­ter, and 55° while I’m not at home. The on­ly thing I can fig­ure out is that they won’t ac­cept read­ings that are low­er than the es­ti­mate un­less it comes from the ac­tu­al gas man. Who doesn’t ex­ist.

Running the Dominion gas gaunt­let of au­to­mat­ed phone menus is the worst ex­pe­ri­ence of its kind that I’ve ever had. There is no quick way to jump to a cus­tomer ser­vice rep­re­sen­ta­tive. You can’t sim­ply hit ze­ro to be di­rect­ed there, and they don’t tell you how to get there in the au­to­mat­ed menu. I lucked in­to it by pound­ing the 9 key about 20 times. Their hours are 7am to 7pm M-F, but on­ly on Mars. Many places, af­ter be­ing on hold for 5 or 10 min­utes, of­fer to take your num­ber and call you back when your place in the queue is reached. I hung up and called again, fig­ur­ing that if I pre­tend­ed I was go­ing to can­cel my ser­vice that I’d get to a rep­re­sen­ta­tive faster. Turns out Dominion does have that leave your num­ber thing, but I was on­ly prompt­ed for it af­ter I’d plugged all the “Cancel this Account” but­tons. Now I have to wait be­tween 1:03 and 1:17 to get a call­back. Pounding the 9 key about 20 times prob­a­bly just sent me per­ma­nent­ly to the bot­tom of the queue. Touch-tone Hell. Those goug­ing in­com­pe­tents at Dominion…

I’ve been on hold for over thir­ty min­utes at this point, lis­ten­ing to some broad spell out URLs and writhing in agony at a re­peat­ed smooth jazz ren­di­tion of While My Guitar Gently Weeps.

This ver­sion is much cool­er, main­ly be­cause of Prince.

4 thoughts on “Why Dominion East Ohio Sucks

  1. True.
    Yesterday my wife no­ticed a Dominion truck parked on the street so she went out to try to find out WTF (why the fuck) our me­ter hasn’t been read. The guy in the the truck point­ed to a me­ter read­er guy who was down the street and said it’s too late be­cause he was al­ready past our house. My wife didn’t hear the knock on the door ap­par­ent­ly but the fuck­ing mon­ey grub­bing ass­hole Dominion work­er wouldn’t turn around and walk a 100 feet back to read our me­ter. It’s un­be­liev­able. And a few weeks back it was re­port­ed in the PD that Dominion wants to charge a fee to cus­tomers who man­age to low­er their bill through con­ser­va­tion. These fuck­ers need to called out big time.

  2. Dominion is not pro­fes­sion­al and they do not care about the con­sumer. Try call­ing them to work out a mis­take they make on your bill and watch the poor qual­i­ty of their cus­tomer ser­vice shine through. They tried to dis­con­nect my ser­vice be­cause they had a glitch in there pipp plan sys­tem but Ohio Department of Development had all my pa­per work and had no prob­lem main­tain­ing the cor­rect in­for­ma­tion on the same ac­count. I wait­ed on the phone for one hour for them to tell me they could not help me and then to hang up on me. I called back to wait an hour again on the phone for a su­per­vi­sor. I am still wait­ing for them to han­dle there mis­take. I wish there was some oth­er gas com­pa­nies to give them some com­pe­ti­tion. I won­der how many oth­er con­sumers have had prob­lems? I wish oth­ers would post there re­views here to let Dominion know we are tired of it and want good cus­tomer ser­vice.!!

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